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0% FINANCE AVAILABLE AT RACE CO CYCLES UK

FINANCE FAQ & Complaints policy

FREQUENTLY ASKED QUESTIONS

Race Co Cycles UK is a credit broker not a lender and is Authorised and Regulated by the Financial Conduct Authority. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC, authorised and regulated by the Financial Conduct Authority under Financial Services Register no. 704348. Credit is subject to status and affordability. Term & Conditions apply. The register can be accessed through https://www.fca.org.uk

 

Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
Phone: 01384 390221
Email: sales@racecouk.com
Address: Race Co Cycles UK, 187 Stourbridge Road, Halesowen, B63 3UD

If your complaint relates to your finance agreement 

 

If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement

 

If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
- E-mail: complaint.info@financial-ombudsman.org.uk

 

Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk

More questions?